Three Minds On Digital Marketing @ Organic

Ford is responding to the recent Cash for Clunkers legislation with a mini-site that provides information on the program. More importantly, they have a selector that will help you determine whether your current vehicle qualifies as a clunker. If it does qualify they display the Ford vehicles that will achieve MPG gains to get the $4500 and $3500 payouts.

http://www.letfordrecycleyourride.com/

Beautiful? No, probably not. Useful? Absolutely. Within minutes (or less) I knew if my car qualified and what Ford vehicles I should consider to qualify for the for clunker payout. For this program, that is the critical info consumers need.

Richard Liechty

When new CEO Carol Bartz took the reign at Yahoo she promised to shake things up a bit and she held true to her promise. For the past several month, Yahoo has improved their UI and discontinued less popular services like the 'briefcase". Last week they launched access to "applications" right from your Yahoo inbox. I love the direction they are going. I have been using Yahoo Mail for as long as I can think and must admit I never got used to the Gmail interface. I might be a bit old fashioned that way.
 
Y! Mail also launched the "Connections Bar" a few weeks ago, but it seems to be removed from the interface now. I believe it is an attempt to integrate popular social networking features into your mailbox. The only issue is that you have to invite people to become connections and then it just seems like a filter for your inbox. Hopefully they have some more ideas to make this feature more valuable.
 
I like that they are making an effort to improve their services. I did, however, notice that Yahoo has a tendency to launch buggy services. Maybe they put more emphasis on speed to market and less on quality. I did just get a serious browser error when I tried to active my Flickr account in the application below. Generally I am a firm believer in high quality, because to me, first impressions can make or break a deal. Plus some folks may never go back and try it a second time if it hasn't worked the first time. Well...I cut the folks at Yahoo some slack because I like my Y! Mail.

How do you feel about companies being too quick to launch something that still has a few kinks?

Sonja Scharrer

The U.S. Postal Service recently launched a very nice way to use augmented reality (AR). Their Virtual Box Simulator is unusual in that it offers real utility by allowing users to determine appropriate box size for what they want to ship. Simply print out their eagle logo. Then use your webcam.

Branded AR executions are under fire these days and agencies who use the technology are often derided for buying into a novelty that offers little value to end users. Some critics have even gone as far as to draw comparisons with Second Life.

Dan Neumann notes: Recently, I've seen a few executions that seem to defy much of this criticism. This is one of them.

Karri Ojanen wrote about a mobile application that broke through this with entertainment value. The Virtual Box Simulator is another. And it appears to bring much product and service value. How long before the other shipping companies follow?

Thanks to Dan Neumann for the link.
Sarah Jo Sautter

Adaptive Path, an experience strategy, user research and design firm recently announced the completion of their Mobile Literacy project. They studied mobile device usage in rural Gujarat, India.

As the lead Experience Architect for Chrysler International, I'm anxious to learn the full findings of their study. One tidbit of information agrees with what we learned researching our International mobile users. (Check out the Jeep South Africa site on your phone -- or shrink your PC browser.)

In many parts of the world, low cost mobile phones are more often used than PCs to access the Web. In fact, many international users do not own a PC, so they access the web exclusively from their mobile devices.

So what does this mean for those of us trying to reach these audiences? Here are three crucial tips to consider when planning:

1. First and foremost, do not ignore the need to create an exclusive mobile website. While many users will attempt to access your sites from their mobile devices, this will only lead to frustration. It's very likely that parts of the architecture, page weight, and technology will not work in a mobile web browser.

2. Take the time to consider your navigation and architecture. Top nav, side nav or however you've structured your navigation does not translate to the mobile architecture. Instead, you'll need to create a nested architecture and rely heavily on breadcrumb trail navigation.

3. Be ready to pare down your content. Your mobile website shouldn't be simply a modification of your existing site. Leave out information that isn't relevant to a user on the move. It's not a likely that a mobile user will browse for extended periods of time, so it's important that you surface the information most relevant to them.

Anthony Viviano

Exhibit A: BooneOakley's new website.



Did you click? Press play. But try clicking from the traditional URL too: booneoakley.com. See how you were seamlessly ported off to the YouTube video. It is the agency's site. One that has embedded links to the portfolio and all other points of relevant interest. And all presented in convenient YouTube format. Shareable, embeddable, and comment-able. And , as one commenter noted: "Boone Oakley - 1, The rest of you hacks - 0."

Exhibit B: Getyourbasketballon.com.



Blast Radius hires Charlie Murphy from The Chappelle Show to star in an elaborate and ingenious mythology around the man who beat out Michael Jordan for the last spot on his 10th grade basketball team: Leroy Smith. Deliberately lo-fi, the site's brilliant integration of YouTube and social media is matched by the talent on hand. Better still, it promotes Nike subsidiary, Brand Jordan, without a single Jumpman logo to be seen. And Charlie Murphy as a ludicrous basketball motivational specialist? It's like unaired Chappelle show sketches.

Now, for the rest of us? Time to get our YouTube on.

Daniel Turman

PS. Hat tip to Sacha Reeb for finding the BooneOakley site and providing the following commentary: "Smart site placement. Direct viral path. Endless seeding possibilities." Agreed. See Exhibit A.

PPS. Not all of the Leroy story is a myth. He really did beat out Jordan for the one spot for a sophomore on their team, largely because he was taller. And as an homage, Jordan used the name "Leroy Smith" as his alias when checking into hotels throughout his career.

For some, it's coffee. For others, it's thinking about what awaits them at home. And for a select few, it's about what is at home. For those like Molly Layton, working from home has it pluses -- including being able to take a break from the digital world to enjoy time with her favorite co-worker: Riley.
 

It's hard to have a bad day when there is a dog curled up on your feet. While it can sometimes be difficult to conduct business as usual, it is not impossible.  I recall more than a few conference calls that were interrupted by some fierce barking on my end, usually at the postal delivery service. I'm blessed with great co-workers in both my home and business offices though, which means once everyone has shouted "Hi Riley," and laughed a bit, we've always been able to get back to the business at hand, with the mood of the participants noticeably lightened.

Pets are generally patient creatures - they also possess an uncanny ability to intuit or sense when owner stress levels are rising. Once they pick up on it, they seek to intervene. You may be able to put them off for a little while, like postponing an internal meeting, but the longer you make them wait, the more disruptive they tend to become. It is, I would say, generally perilous to ignore them.

The results of taking their urgent calls, and following their lead, so to speak, can be surprisingly productive. Sometimes Riley and I play, sometimes we go off leash and tear up the park, and sometimes we just wander and sniff every little corner of this fabulously smelly world. Often I find that complex problems (that no amount of time spent in front of my screen have solved)  miraculously resolve themselves in my head while my body is in motion.

Spending time like this, I've begun to see that the break from work is just as valuable as the time spent working. I'm grateful for my office manager, Riley, who helps me to get back on track, whenever I begin to stray.

But what about those of us who work in an office every day? There have been plenty of studies that show pets in the work place are beneficial. Many sources (including the American Humane Association) state they can:

1. Improve morale
2. Increase productivity
3. Inspire better performance
4. Reduce stress
5. Lower absenteeism
6. Increase willingness to work longer hours
7. Act as ice-breakers during client visits
 
And it looks like many companies have tried it out. If that's a requirement for you, use Simply Hired to find your next dog-friendly employer. When offices do allow you to bring in your pet, they usually have policies -- to keep it fun. Guidelines like only on certain days/times, sign up sheets, "three strikes you're out" in regards to accidents, no barking, must be clean and on a leash often apply. 

Organic, Inc. is the first company I've worked for that offers pet insurance -- in both our U.S. and our Canadian offices to help cover the costs of your pet's healthcare. At first, I thought it was silly. Since, I've come to believe it says a lot about the company.

A happy puppy is just as cheerful as the new mom bringing in her newborn and provides a pleasant lift in the atmosphere.
 
Are pets the break we need to pull us out of this interactive universe and clear our heads? Does your office allow pets?
 
Molly Layton
Sarah Jo Sautter

My newborn wearing one of the Carter's tagless onesies

When I had my baby in 2007, I bought as much organic clothing as I could easily find in stores and afford. I made sure the rest was 100 percent cotton. When it came to which brand of onesies I would buy, I went with the "trusted" Carter's. I remember my own mother dressing my sister and me in Carter's clothing when I was little. They've been around for years, so they must be a good brand, right?

A little less than one year after my son had been wearing their tagless clothes, I started seeing people blogging about rashes their kids were having. This really concerned me as I had seen no statement from Carter's themselves disputing the issue or making amends. Shortly thereafter, the U.S. Consumer Product Safety Commission issued a warning.

But it wasn't until many parents started making a fuss about it and spreading the word online that Carter's decided to go a step further. They still have made no official recall, but a friend of mine gave me a tip that they'd refund you for the clothes.

I emailed the company to find out what they would do about my 27 garments that I no longer wanted. The first response I received was interesting.

Thank you for emailing Carter's Consumer Affairs. The Carter's offices are currently closed for the holiday.  We will be closed from 12:00 noon CST on Thursday,April 9th through Sunday April 12th.  We'll return on Monday April 13th.  Our offices will open at 8 am CST.  We will be replying to your email on Monday.  Thank you again for contacting us.

Never had I received an out of the office reply from a company, but I was impressed at their immediate response. The holiday they were referring to was Good Friday through Easter Sunday.

My son had outgrown the clothes with the tainted tags, but I had packed them away just in case we decided to have another (something many moms do). I started going through my bins, collecting all the Carter's clothing. A little more than half had the concerning tags. But what about the others? How could I be sure that those pieces were okay?

They asked how many garments I had with the tainted tags so they could send a prepaid mailer. I expected to receive a store credit for my worn clothes. Instead they sent a check for the value of those pieces  -- $136 and some odd cents!

I was happy to get the cash, because honestly I would have given away the store credit. Carter's has done what they think is the right thing to do in this situation. But that's not enough for me to return to their stores.

They state they've switched back to a different label. But their statement is even concerning.

... the Fall 2007 labels appears to have produced a more pronounced and noticeable reaction among those children who are most allergic to the ink. For stylistic reasons, Carter's has switched back to the smaller labels for our Spring and Fall 2008 line.

"A more pronounced?" So their other tags could produce a reaction too, it's just not as pronounced? I don't think I want to chance it again.

Do you think Carter's did the right thing?

Sarah Jo Sautter

If your favorite restaurant was on Twitter -- or maybe they already are -- would you follow them? First, what could a local restaurant have to say in 140 characters or less to whoever might be listening? Second, is Twitter really the place for them?

Some restaurants seem to think so. They have realized pretty quickly that there is a world of foodies on Twitter. It's a great fit for smaller, local single shops or chains. And some are getting it right.

How does a restaurant stand out from the growing list?

1. Reward people for brand engagement. Make it fun.
A Detroit-area proprietor does this. If you follow @MattPrenticeRG and retweet some of their posts, they'll direct message you with a coupon code. The "code" is what you say at the counter when you place you your order. The last one gave me 50% off carry out!

Likewise, a casual California Mexican food chain, California Tortilla (@caltort), has given away 800 free tacos to customers who said the "secret" word the restaurant tweeted. It not only caused a spike in online chatter, but in store traffic as well.

2. Be conversational. Provide daily value. Got any new menu items up your sleeve? What did you buy at the market today? I want to know what's fresh or what to order.
 
As the name lends itself, the Tidbit Bistro (@tidbitbistro) offers daily "tidbits" or facts about Spain and Italy -- the countries of food they serve. I'll have to remember this one the next time I'm in Italy: "tidbit of the day: Don't use the classic but incorrect phrase 'al fresco'; for outdoor dining use 'all'aperto'. Al fresco means 'in prison'!"

One of the owner's of Soup & Scoop (@soupscoop), Michigan's top soup shop dishes details about their company, what soups are on or sold out and even personal happenings.

The Common Man (@thecmannh), a family of restaurants in New Hampshire, tweet about what's they're up to. Like: "Donated $22,000 to NH Food Bank today & dedicated 100's more from the sale of our bottled water using sustainable water filtration system!"

3. Make people feel part of something exclusive.
Café Metro (@cafemetro) is one of many marginal deli/café/salad bar restaurants that blanket the Garment Center in NYC. They have a program that rewards people with gift cards for finding their MetroMan on the street. They use Twitter reveal MetroMan's location as well as announce daily specials.

Kogi BBQ (@kogibbq) in LA, a mélange of Korean BBQ, tacos and burritos, uses Twitter to notify people where their trucks are going to be. That way their fans can get their hands on the food pronto. 

4. Do something good.
Maggiano's Little Italy (@Maggianos) has used small give-aways to attract more than 3,000 followers since mid-February. And just recently they asked for follows for a good cause. They'll donate $1 per follow to Make-A-Wish Foundation up to 7500 new followers. Sort of a sly way to get followers, but it's for a good cause. They'd just better do one of the items from my list to keep their attention once they've got them there.

5. Get your fans to speak for you.
Shake Shack (@shakeshack), Madison Square Park "modern day roadside burger stand" uses tweets from fans to report wait time via line lengths as well as custard flavors. They also connect solo diners who want to share a table and conversation.

6. Make it part of your business.
Because her menu changes depending on what she's got cooking, Chef at The Sugar Mommy (@thesugarmommy), a local New Hampshire source for homemade baked goods and confections, lets followers know what she's making. I'd go a step further and recommend she take requests, suggestions or special orders.

Big chains could learn a thing or two from these little guys. Give folks a reason to check you out and follow you and they will.

Thanks to Chad Stoller (for the photo, too), David Feldt, Marta Strickland, Traci Armstrong and fellow twitter followers for sharing their favorites.

Who is your favorite restaurant Twitter?

Sarah Jo Sautter