04/30/2008

P&G Listens

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Proctor & Gamble Productions, the entertainment arm of P&G that sponsors and produces the two longest-running soaps on TV (each on the air for more than 50 years!), has come under fire for a same-sex storyline on As The World Turns.  Specifically, for a kiss that occurred between two gay teens on the show.

It's hard for me to believe that the same week The New York Times Magazine ran a cover story on young gay rites (describing them as a natural outcome of the mainstreaming of homosexuality), groups like the American Family Association can still plumb outrage over "open mouth kissing" and try to organize a boycott.  Talk about your two Americas.

What does a mainstream marketer like P&G do?  In the days before social media, they could  provide a fragmented response that would (appear to) cater to the needs of each constituency.  This time, they decided to listen.  P&G has set up an automated hotline to tally the national pulse on the issue.  (1-800-331-3774)

We appreciate you taking the time out of your day to share your thoughts with us.

If you are in support of the Luke and Noah storyline, press 1
If you have concerns about the storyline, press 2

Callers can also voice their opinion on another proposed boycott of MTV and BET's profanity-laced hip-hop programming.  It's not a full conversation about the direction of the brand (and honestly, post-Ellen, where is the controversy about depictions of gays on TV?), but it's a start.  Even Perez Hilton was shocked.

Misha Cornes

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