We have all been stuck in the customer service vortex of mobile carriers at some point. I remember an instance when this odd charge kept showing up on my statements for services I never signed up for or used. And even though I was told that the issue had been resolved, sure enough, on the next bill it was charged again. And it took forever to get my money back.As ABC News reports, Sprint has canceled the contracts of the 1,000 customers identified as its most chronic complainers. I hope Sprint had their facts straight before they made this decision. It's a pretty bold move that makes you think twice about their commitment to excellence in customer service. photo credit: Claudine
Sonja Scharrer
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Strategists & Planners
Comments (4)
I had SPRINT a while ago. The service was pretty good. I only dropped them when they started coming out with these fantastically priced plans for new subscribers, but held me to the same old plan.
Posted on July 11, 2007 09:41
dido that joe.
i just kept thinking, why are you rewarding NEW customers. we're the ones who spent our money with you. man, what were they thinking? obviously nothing related to customer loyalty.
Posted on July 11, 2007 09:56
Sprint is interested in revenue, the thrifty customer
who would prefer to keep the amounts spent on wireless lower (relatively speaking) are the ones who are targeted. This is typical in many other industries, the poor really are worthless.
To hell with wireless profit. Let's have the worthless FCC allow customers to extend their own wireless network and I'll never give these gangsters more money. (The FCC will do this when pigs fly) Then perhaps these industries will innovate in communications instead of in billing. Their survival will depend on it.
Posted on July 14, 2007 07:36
My Dad and I had Sprint about two years ago and everytime we got a bill it was over $300.00
we had to fight with them every month in order to get the bill down to the cost we agreed on.
Every time we had a problem they would have to call their customer service reps. Those reps. would have to call their reps. and so on.
We would end up sitting there for 1-2 hours.
Eventually we just went with another phone company and our service has been the same every since.
Yeah uh Sprint pretty much SUCKS.
Posted on February 24, 2008 05:31